Last Updated: July 2026
Thank you for shopping with Glimmering Aura.
This Shipping Policy explains how we process, prepare, ship and deliver orders placed through our website.
By placing an order, you acknowledge that you have read and understood this Shipping Policy.
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1. Order Processing
All orders are processed within 7–14 business days after payment has been successfully received and verified.
Order processing includes:
payment verification;
product availability confirmation;
quality inspection;
careful packaging;
preparation for shipment.
Orders are processed from Monday to Friday, excluding weekends and Belgian public holidays.
Processing times are estimates and may occasionally be extended during periods of high demand, promotional campaigns or circumstances beyond our reasonable control.
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2. Order Confirmation
After placing your order, you will receive an automatic order confirmation email.
Once your order has been processed and shipped, you will receive a second email containing your shipping confirmation and tracking information, where available.
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3. Shipping Destinations
Glimmering Aura currently ships only to countries within the European Union (EU).
If delivery is unavailable to your location, this will be indicated during checkout.
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4. Shipping Partners
We work with trusted shipping partners to ensure that your order is delivered safely and securely.
The carrier used may vary depending on the destination and logistical availability.
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5. Shipping Costs
Shipping costs are calculated automatically during checkout and displayed before payment is completed.
Any free shipping promotions or special shipping offers will also be displayed during checkout where applicable.
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6. Estimated Delivery Times
Delivery times begin once your order has been dispatched.
Estimated delivery times are:
Belgium
1–3 business days
Other EU Countries
3–7 business days
These delivery times are estimates only and are not guaranteed.
Unexpected delays caused by transport providers, severe weather, public holidays, strikes or other circumstances beyond our reasonable control may occur.
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7. Tracking Your Order
Where available, you will receive a tracking number by email once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
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8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If incorrect or incomplete information is provided, delivery may be delayed or the parcel may be returned to us.
If reshipment is required due to incorrect address details provided by the customer, additional shipping costs may apply.
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9. Failed Deliveries
A parcel may be returned to us if:
the delivery address is incorrect;
the parcel is refused;
the parcel is not collected within the carrier’s collection period;
delivery cannot be completed for reasons attributable to the customer.
If the customer requests that the parcel be shipped again, additional shipping charges may apply.
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10. Signature on Delivery
For security reasons, certain orders may require a signature upon delivery.
Where a signature is required, the carrier may not leave the parcel unattended.
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11. Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:
office@glimmeringaura.com
Please include:
your order number;
a description of the issue;
photographs of the parcel and the products, where applicable.
We will investigate the matter with the shipping carrier and work towards an appropriate resolution.
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12. Delivery Delays
Although we make every reasonable effort to deliver orders within the estimated timeframes, delivery dates cannot be guaranteed.
Delays may occur due to circumstances outside our reasonable control, including:
carrier delays;
severe weather;
public holidays;
strikes;
transport disruptions;
force majeure events.
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13. Separate Shipments
If your order contains multiple products, we may ship them separately where necessary.
If we decide to split your shipment, you will not incur any additional shipping charges.
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14. Contact
If you have any questions regarding shipping or delivery, please contact us:
Glimmering Aura
Email: office@glimmeringaura.com