At Glimmering Aura, we are committed to providing a seamless shopping experience and ensuring that every piece of jewelry reaches you safely and in perfect condition. Please read the following policy carefully before placing your order.
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Shipping Policy
Order Processing
Many of our pieces are carefully prepared or crafted to order to ensure the highest quality standards.
Orders are processed within 7–14 business days after payment has been successfully received.
Please note that processing times may be longer during holidays, promotional events, or periods of exceptionally high demand.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
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Delivery times are estimates only and may vary depending on customs clearance, weather conditions, public holidays, or courier delays.
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Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete address is provided, Glimmering Aura cannot be held responsible for unsuccessful delivery. Any additional shipping costs resulting from incorrect information will be the customer’s responsibility.
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Lost, Delayed or Damaged Parcels
Once your order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.
If your parcel is delayed or appears to be lost, please contact us and we will gladly assist you in opening an investigation with the courier.
If your package arrives damaged, please notify us within 48 hours of delivery and provide:
Your order number
Photos of the shipping box
Photos of the packaging
Photos of the damaged item
This allows us to resolve the issue as quickly as possible.
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Returns & Refund Policy
We hope you love every Glimmering Aura piece.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, where applicable under the laws of your country.
To initiate a return, please contact our Customer Care team before sending your item back.
Unauthorized returns may not be accepted.
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Return Eligibility
To qualify for a return, the item must:
Be unworn and unused.
Be in its original condition.
Be returned in its original packaging.
Include any certificates, accessories, or complimentary items received with the order.
Include proof of purchase or the original order number.
Returned items will be inspected upon arrival before a refund is approved.
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Non-Returnable & Non-Exchangeable Items
For hygiene, quality assurance, product integrity, and customization reasons, the following items cannot be returned, exchanged, or refunded:
Earrings that have been worn or tried on.
Personalized or engraved jewelry.
Custom-made or made-to-order pieces.
Gift cards.
Final Sale or Clearance items.
Items showing signs of wear, scratches, damage, resizing, alteration, misuse, or improper care.
Products that have been repaired or modified by anyone other than Glimmering Aura.
Items returned without their original packaging, certificates, or accessories.
Returns sent after the applicable return period.
These restrictions help us ensure that every customer receives brand-new jewelry that meets our quality and hygiene standards.
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Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we kindly ask that you return your eligible purchase for a refund (where applicable) and place a new order.
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Return Shipping Costs
Unless the return is the result of our error (such as receiving an incorrect, defective, or damaged item), customers are responsible for all return shipping costs.
We strongly recommend using a tracked and insured shipping service, as Glimmering Aura cannot be responsible for returns lost or damaged during transit.
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Defective or Incorrect Items
If you receive an incorrect or defective item, please contact us within 48 hours of delivery.
Please include:
Your order number
A detailed description of the issue
Clear photographs of the item
Photographs of the packaging
After reviewing your claim, we will determine the most appropriate solution, which may include a replacement, repair, store credit, or refund, depending on the circumstances.
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Refunds
Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your payment provider or bank to complete the transaction.
Original shipping charges are non-refundable unless required by applicable law or if the return results from our error.
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International Returns
Customers returning items from outside Belgium are responsible for complying with all customs procedures and any associated charges required to return the parcel.
Any customs duties, taxes, or fees incurred during the return shipment remain the responsibility of the sender.
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Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Email: office@glimmeringaura.com
Please include your order number in all correspondence so we can assist you as quickly as possible.